Re: BPCS On Going Support

[Al Mac <macwheel99@xxxxxxxxxxx>]

We have been off OSG for some time.
We were stable on upgrades (had not needed a BMR in a year) before dripping 
them.
Given impact of recession on our biz I not see any push for any upgrade for 
years away.
I miss the data base of resources, even though it was a humongous pain to 
navigate.

My management and users love the fact that when we have a problem it is 
solved by the other tech support usually within two days, sometimes faster, 
when with OSG it usually took SSA a week to understand our problem let 
alone solve it, and that we get this service for considerably less money 
than we were paying SSA.  I do not think we have had a single problem that 
our replacement tech support has been unable to solve, unlike the situation 
with OSG.

However, since we are on ... if not call tech support, no pay anything, 
there are some problems that management has said are not worth calling tech 
support on.

When we went off OSG, I gave my management a list of FIVE places that offer 
BPCS tech support, and suggested that I could dig up more if need be.  I 
was told no need, they went and got bids for what could be offered to us, 
and I believe it was not price but services that drove who won.
-
Al Macintyre  http://www.ryze.com/go/Al9Mac
Find BPCS Documentation Suppliers 
http://radio.weblogs.com/0107846/stories/2002/11/08/bpcsDocSources.html
BPCS/400 Computer Janitor at http://www.globalwiretechnologies.com/

> I've just come off of OGS and I would like to know how many others are in
> this status.  Who among you are no longer on OGS?
>
> Thanks,  John
>
> PS: Please back channel directly to me if you'd rather not go out to the
> whole group.