Re: BPCS maintenance

[Al Mac <macwheel99@xxxxxxxxxxx>]

Concerns about software maintenance costs are not just for SSA customers, 
but are across the spectrum of ERP packages.

http://www.mbtmag.com/ Manufacturing Business Technology February 2006 
http://www.mbtmag.com/current_issues/2006/feb/contents.asp issue article 
titled 
"E<http://www.mbtmag.com/current_issues/2006/feb/views8.asp>RP<http://www.mbtmag.com/current_issues/2006/feb/views8.asp> 
vendors evaluated for responsiveness to pricing issues" which you have to 
be a registered member to access ... I am a registered member and it still 
won't let me access it.  Perhaps someone else can be more successful than 
Al Mac has been.

This article summarizes conclusions from a Forrester Research study of 
software licensing agreements of nine ERP vendors including SSA Global on 
65 comparative criteria, with vendor surveys and customer calls to evaluate 
strengths and weaknesses.  All 9 vendors have revenues above $ 200 
million.  They also have individual reports on each 
of  <http://www.forrester.com/go?docid=38087>Epicor, 
<http://www.forrester.com/go?docid=38088>IFS, 
<http://www.forrester.com/go?docid=38089>Intentia, 
<http://www.forrester.com/go?docid=38090>Lawson Software, 
<http://www.forrester.com/go?docid=38091>Microsoft Business Solutions, 
<http://www.forrester.com/go?docid=38092>Oracle, 
<http://www.forrester.com/go?docid=38094>QAD, 
<http://www.forrester.com/go?docid=38095>SAP, and 
<http://www.forrester.com/go?docid=38096>SSA Global

Universally, irrespective of ERP vendor, all customers were unhappy with 
their current software licensing maintenance support model.  The gap 
between what customers want, and vendors offer, is widening. Here's 
Forrester, assuming you can figure out how to navigate 
http://www.forrester.com/Products/Data to locate 
http://www.forrester.com/Research/Document/Excerpt/0,7211,38086,00.html a 
particular research report, have registered, remember name you used to 
register, and remember your password.

$ 795.00 to buy the 20 page Forrester Research Report on this.

-
Al Macintyre
http://en.wikipedia.org/wiki/User:AlMac
BPCS/400 Computer Janitor ... see
http://radio.weblogs.com/0107846/stories/2002/11/08/bpcsDocSources.html