Re: SMDREAL

[Nathan Simpson <nathan@xxxxxxxxxx>]

Hi Rob,

We are experiencing the issue and also have a call logged with Trend. 
Although the support for Australia is good, time zones make it difficult 
to get responses at a time when we are at work so everything takes twice 
as long.

Please let us know how you get on with Trend. We don't have a backup of a 
good pattern.

Thanks

Regards,

Nathan Simpson
Australian Wool Handlers
Forest Rd
Lara VIC  3212
Ph. (03) 5272 9227
Fax (03) 5274 2084
Mobile 0417 317 411

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message: 1
date: Mon, 23 Oct 2006 11:45:20 -0400
from: rob@xxxxxxxxx
subject: SMDREAL

SMDREAL task was eating up huge quantities of CPU and no mail routing was 
occurring.
Possible cause (still under investigation from Trend):  Corrupted pattern 
file.
Workaround:
WRKLNK '/QIBM/UserData/trend/SMD/pattern/vsapi/*'
Delete all IFS entries with an extension of 'corrupted'.
Hopefully you have one as old as 867 that is not 'corrupted'.
tell SMDreal quit
tell SMDemf quit
tell SMDmon quit
tell SMDsch quit
show tasks
wait until all are gone
load SMDreal
load SMDemf
load SMDmon
load SMDsch

May have to turn off update.


Rob Berendt