Stuck in mail#.box

[rob@xxxxxxxxx]

I have a user that claims that he's not getting mail from one of our very 
major customers in a timely fashion.  Often doesn't get it until next day. 
 I checked the mail#.box files.  I see some there now from this customer 
to him (and some others).  Size is only about 12k.
They are in the mail#.box files on one of our "smtp" servers.  Just not 
routing over to one of the "mail" servers holding the mail files.  Other 
emails are just shooting right through.
MAIL.Hold = 0
MAIL.Waiting = 15 
MAIL.WaitingForDIR = 0 
MAIL.WaitingForDNS = 1 
MAIL.WaitingRecipients = 24

TRACE mailserver from smtpserver looks good, and vice versa

Trying ROUTE servername from both doesn't seem to kick it into gear.

Bouncing smtpserver didn't do squat.

Domino 7.0.3 with LD01159 running on V6R1 of i.

Rob Berendt