Re: RMA Processing

[DaleGindlesperger@xxxxxxxxxxx]

Dale,

We didn't like what was out on the market when we implemented an automated
Warranty Return system - nothing fit our business requirements (some stuff
just get's credited, some must be returned and destroyed, some must be
returned and reworked and restocked, some must be returned to us and
forwarded to a vendor, and some must be returned and inspected and then we
debit the vendor).  However, at the MAPICS User Conference, I saw a pretty
neat demo of some of the new stuff that MAPICS is getting as a result of
their recent acquisition, and I will be looking at their new field service
module sometime next year.  You may want to check that out.

Dale Gindlesperger
IT Manager/Special Projects Leader
Fleetwood Folding Trailers, Inc.
Somerset, PA



                                                                                
                                                          
                      "Walker, Dale"                                            
                                                          
                      <DWalker@xxxxxxxxxxx        To:       
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                      Sent by:                    Subject:  RMA Processing      
                                                          
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                      08/26/2003 04:33 PM                                       
                                                          
                      Please respond to                                         
                                                          
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Our Technical Services Manager is in the process of implementing a new
process for warranty returns processing and I am wondering what systems
some of you are using to support your warranty claims processing
requirements? I am somewhat familiar with WC Fields but have no first
hand experience with it.  Are any of you using it?  Other solutions?
Purchased? Custom?

TIA

Dale.













Dale Walker

VP, Management Information Systems

Gross-Given Mfg. Co. / Automatic Products Intnl'

St. Paul, MN



direct       651-290-4349

fax           651-224-5559

cell          651-270-4150



dwalker@xxxxxxxxxxxxxxxxxxxxx

www.automaticproducts.com <http://www.automaticproducts.com/>



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