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>Is it just me, or does anyone else find it >silly that, although the "owner" of this >has confirmed the bug, that the customer >(Gene) must still go through the APAR >rigamarole (sp?). Not in the least. When my customers report a bug to me informally I always have them go back to the trouble desk and enter an official issue. This logs that a customer did experience a problem and that our internal QA process may have a leak. If I just informally fixed it and slipped it into the change stream we may have customers suffering damage that nobody knows about. If I open an internal issue to get it fixed, it becomes a low priority item because no customer has complained about it. Customer complaints get highest priority. Did I just admit in writing that my code has bugs? Oops. --buck "This box Rocks!" - related to 2002 NE IBM Conference attendees by IBM's Stephanie Joy
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