DRV Technologies provides a variety of software solutions to
companies using the IBM System i (i5, iSeries AS/400)
platform.
These solutions include but are not limited to capturing and
converting spooled file reports into PDF, Excel, HTML, XML,
TXT,
and replace pre-printed forms and checks with newly designed
electronic forms which can print on laser printers.
JOB DESCRIPTION
The proper candidate is a high energy individual with
outstanding communication skills that is responsible for
working directly with
our customers to answer questions, troubleshoot software
problems and solve customer issues in a timely manner via
phone and email,
also assist in-house sales consultants with individual
accounts. Previous Software support experience on IBM System
i (i5, iSeries AS/400)
platform is REQUIRED. This position offers some flex time
opportunities.
RESPONSIBILITIES
. Log all communications with customers in Customer Service
database.
. Identify, troubleshoot, replicate customers software
issues
. Build rapport with customers by keeping them well informed
of any reported issues until
the issue is resolved to the customers satisfaction.
. Conduct prompt follow-up on questions or reported issues
from customers and sales
consultants.
. Handle inbound support calls live whenever possible.
. Possesses the ability to recognize business risks,
document and keep good records,
resolve reported issues in a timely manner, and follow
company policies and procedures.
. Builds and maintains a solid working relationship with all
team members.
SUPPORT SKILLS
. Successful track record supporting customers on IBM System
i (i5, iSeries AS/400).
. Absolute integrity is required when interacting with
customers.
. Skilled at answering incoming call in "consultative"
environment.
. Demonstrate persistence, overcome obstacles and strive to
improve skills and achieve
assigned goals.
. Intensely success minded and your resume proves it by your
accomplishments in
Customer Support as a Customer/Software Support
Representative.
. Attend trade shows and other events as required.
INTERPERSONAL SKILLS
. High energy, team player, winning attitude & strong work
ethic.
. Highly flexible self-starter, results-oriented, and
persuasive.
. Expert communication skills including listening, verbal
and written skills.
. Strong organizational and time management skills
EXPERIENCE AND EDUCATION REQUIREMENTS
. 1-3 years minimum related software support experience
. 1-3 years IBM System i (i5, iSeries, AS/400) experience
. Professional telephone presence and experience with daily
telephone interactions.
Email resume in confidence to hr@xxxxxxxxxxx
DRV Technologies, Inc.
www.drvtech.com <
http://www.drvtech.com/>
678 417-1521
midrange.com
