Re: IBM 4317 (NP17) Printers

[Dave Mahadevan <mahadevan@xxxxxxxx>]

Rodney D. Patao wrote:
> 
> > If you configured them as *IPDS with the IPDS SIMM, you need to reset
> > some time-out values on the printer and on the config. On the CHGPSFCFG
> > set the Release Timer to *SEC15.  And if you use ethernet, on the
> > printer set the ethernet timeout to 30 seconds.  Again, I am assuming
> > *IPDS on Ethernet LAN.  If you use TR or Twinax, call IBM's new printin
> > divisions's tech support line at 1-800-358-6661 and punch in options 2
> > and then 1.  These guys are very patient and try to make up for the
> > shortcomings on the printer.  Eventually, somebody there will get you a
> > solution. The most surprising thing is there is no charge (as opposed to
> > "Support Line").
> >
> > Now only I wish Decision One or some third party will start offering
> > maintenance on these NP17,NP24 etc. (Bruce are you listening?)
> >
> > Also, I wish I can call Blackhawk or Dataline or some similar vendor to
> > get the toner cartridge!
> 
> Dave:
> 
> Thanks a lot.  The support staff helped a lot.  They mentioned that the
> stalling occurs after either a change of form or out of forms happens on
> the printer.  Once that happens, the AS/400 completely loses communication
> with the printer.  There suggestion is to make sure that the printer is put
> in a off-line state before removing the paper tray.  We will see!
> 
Rodney:

It doesnt happen in my NP24.  Make sure to have the latest controller
microcode (you can download from the website).  Actually, one of my big
peeve is this thing doesnot send a message to AS/400 when it runs out of
paper!

-- 
Thank You.

Regards

Dave Mahadevan.. mailto:mahadevan@fuse.net

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