Re: B Series OS

[Gary Feinstein <GFeinste@xxxxxxxxxxxxxxxxxxx>]

Mark Lazarus wrote:
> 
>  This is part of a sad state of customer support / attitude from IBM.  I
> have a client that purchased a used F04 from an IBM BP.  They also licensed
> OS/400.  The machine hadn't been IPLed in a while.  The system asked for a
> key, which they tried to get from IBM.  They were sent from dept. to dept.,
> person to person in an almost endless circle.  This lasted for several
> *WEEKS* (I think it was 6) !!!  To make matters worse, IBM paperwork
> insisted this was an F06 instead of the F04 it really was (even though they
> can easily look this up in their databases.)
> 
>  Anyway, by the time this ordeal was finally solved, the customer was ready
> to send the system back and get a PC system!!!
> 
>  -mark
> 
Sounds familiar.  I have been trying for close to 2 months to get the
V3R7 upgrade ordered.  I still don't have it.  I guess IBM is planning
on surprising me for Christmas with it.  
Gary
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