Re: Allowing Help Desk Personal to Rest User Profiles/Passwords

[John Earl <johnearl@xxxxxxxxxx>]

In October 1993, News/400 published a program I wrote that does just this.
It allow the help desk to reset passwords, and does some simple logging and
user notification.  It also protects against the help desk changing profiles
that have *ALLOBJ or *SECADM.

Check the News/400 site for the downloadable code (I think it's out there,
if not email me back and I'll dig it up).

jte

At 11:30 AM 12/17/97 +1100, you wrote:
>David Gibbs has suggested a good solution.  Though I would add that it might be
>an idea to write a little RPG program to log the date, time, user whose
password
>was reset, the user who reset the password, date password last changed,
etc.  And
>secure the log.  Just as a precaution mind you.
>
>
James
>Turnbull
>
>AS/Tech Consulting
>
>Chuck Lewis wrote:
>
>> Hello All !
>>
>> We are in the process of implementing a Help Desk and if we were to list
>> our "Top 10 Support Calls" (which after the Help Desk is up and running
>> we WILL be able to !) I am SURE "I've forgotten my password" is the # 1
>> problem (or at least # 2 - "my device is hung", etc. is up there too).
>>
>> I want to have the Help Desk handle this but DO NOT want to give them
>> *SECADM authority.
>>
>> What is the best way to handle this ?
>>
>> Thanks !
>>
>> --
>> Chuck
>>
>>     _/_/_/_/   _/    _/   _/    _/   _/_/_/_/   _/    _/
>>    _/         _/    _/   _/    _/   _/         _/   _/
>>   _/         _/_/_/_/   _/    _/   _/         _/_/_/   Chuck Lewis
>>  _/         _/    _/   _/    _/   _/         _/   _/ CLEWIS@IQUEST.NET
>> _/_/_/_/   _/    _/   _/_/_/_/   _/_/_/_/   _/     _/ Indianapolis, IN
>>
>> Home page at: http://www.bizcom.com/chucklewis
>>
>> "The opinions that are shown, are exclusively my own. All my own, all my
>>
>> own..." and NOT my employer's (with apologies to Emerson, Lake and
>> Palmer)...
>>
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--

John Earl       Lighthouse Software Inc.
8514 71st NW    Gig Harbor, WA 98335
253-858-7388    johnearl@lns400.com

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