Re: IBM Supportline Woes!

[Jeff Crosby <jlcrosby@xxxxxxx>]

> Classic IBM scenario, 
>"the_right_hand_doesn't_know_what_the_left_hand_is_doing".
> 
> Send THEM a bill.....

I have a current problem open with them, 21458-500.  After installing CA
service pack SF46059, the AS/400 icon disappears from the Win95 tray. 
If I remove the service pack, the icon reappears.  I reported this info
on my initial call on 2/24/98.

Yesterday afternoon, I received a call from a guy at IBM on this
problem.  He suggested (among other things) removing SF46059 to see if
it fixed it.  I told him that had already been tried and proven true.

Then, upon arriving at work this am, I had a Vmail from Lindy at IBM. 
She is the person I have mainly been dealing with on this problem. 
_Lindy_ asked me to remove SF46059 to see of that would fix it.  I left
her a none too polite Vmail this am reminding her that she and I had
discussed this before.  And that somebody new was entering the arena
from the IBM side and also asked this.

Mind you, this is on an _hourly_ contract. 

-- 
-Jeff

jlcrosby@fwi.com
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