Re: GUI necessary?

[carl nelson <cgn@xxxxxxxxxxxxxxxxxxxxx>]

>>But ... I can think of VERY FEW instances where a GUI is necessary ... or
>even
>>advantageous.
>
>

I agree with Roger in the importance of GUI and can provide you with more
than a "VERY FEW" instances where GUI is necessary.  Of course, it is true
that green screen applications will continue to rule in many situations,
but there are more reasons for GUI than you would think.

Here is just one:

A call center has large number of operators who need to access a large
variety of products and describe the differences between products to the
caller.  The GUI allows better customer satisfaction because the operators
can better describe the differing products.  For example, it's easier to
see the products in tabs and folders format.

BUT that is not why the ROI justified the GUI.  

The ROI reason for adopting the GUI by the call center was the large
turnover in call center employees and the lower training costs in learning
the GUI versus the green screen.  The call center has cut the training time
and gets its employees up-and-running on the phones faster, saving $$$$.

I'll take a challenge to find more GUI apps than you think!  



Carl Nelson
NEI Communications, Inc.
Tel: 781-239-2949
Fax: 781-237-3657
Email: cgn@neicommunications.com
69 Temple Road
Wellesley, MA 02482

+---
| This is the Midrange System Mailing List!
| To submit a new message, send your mail to MIDRANGE-L@midrange.com.
| To subscribe to this list send email to MIDRANGE-L-SUB@midrange.com.
| To unsubscribe from this list send email to MIDRANGE-L-UNSUB@midrange.com.
| Questions should be directed to the list owner/operator: david@midrange.com
+---