Re: UPS trouble

[John Hall <jhall@xxxxxxxxxxx>]

Thanks everybody.

I am pursuing this problem with service.  Their first response was "Try
disconnecting the Large Cable".  Hopefully, with the aid of this list,
they will just replace the thing.

John Hall
Home Sales Co.


"Al Barsa, Jr." wrote:
> 
> At 12:16 PM 8/4/99 -0400, you wrote:
> 
> Well, it's interesting that you should ask this question.  I presume that
> your UPS is a 9910.
> 
> If so, it is defective.  The first generation of 9910's (manufactured by
> Best Power) had defective microcode.  The fix is to report it to
> service.  The service person will have to do a mechanical replacement on
> these units.
> 
> If you get static from service, contact me privately, and I will get the
> name of the person in Rochester who set me straight.
> 
> Al
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