Re: Keyboard Lock

[email@xxxxxxxxxxxxxxxxxxx (James W Kilgore)]

Roger,

I tell them right up front not to beat themselves up for not "getting
it".

In essence they are granted permission to fail, yet get back in the
saddle.  By acknowledging the learning curve, and stating that it is
normal, it takes away their pressure from day one.

They still may beat themselves internally for their mistakes, but
they've been given an "out".  Coupled with expressed confidence in their
learning abilities, they make it.

Now, when my older sister wanted to teach me how to swim, she threw me
off the pier.  That was not an exercise in confidence building.  I found
myself gobbling more water than instruction.  I guess the drowning are
always grateful.




Roger Boucher wrote:
> 
> I taught all our users that key (newline) and many others (tab) when we
> switched them to a green-screen application.  My experience is that they
> need to get very frustrated before they are willing to learn.  If I tell
> them at the start I find they don't learn it.  If I tell them after a day or
> two and they gobble it up.
> 
> -----Original Message-----
> From: Dan Bale [mailto:dbale@genfast.com]
> Sent: Wednesday, September 08, 1999 12:15 PM
> To: MIDRANGE-L@midrange.com
> Subject: Re: Keyboard Lock
> 
> Rajeev:
> 
> >>My users are using Extra Attachmate on Win95.
> >>They have been told to use Tab keys but there are some clever users who
> try
> >>arrow keys and land in problems.
> 
> Ah, yes, the "clever" users!  Well, if you've told them, let'em curse!
> 
> BTW, you mentioned that they know about the tab keys (both forward &
> backward?),
> but what about the "new line" key?  From PC5250 Help:
> 
> "New line moves the cursor to the first input-position in the next line that
> has
> an input field."
> 
> - Dan Bale
> 
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