RE: Printer problem with large reports. -- MIDRANGE-L

Dan --
 The reason code you are getting sounds like an adapter problem. Who at IBM
checked this out? Did they take traces of the line etc? 
If your help stopped at level 1 support, I would ask that the problem be
escalated until you get things resolved. Your problem description sounds
like this started happening once you installed OS/400 V4R4 -- I think I
would be pushing the AS/400 side for any microcode and/or protocol related
issues (i.e. if you are using TCP, make sure there aren't TCP PTF's you are
missing, if SNA look for SNA issues).
 I'd also be sure the CUME (and possibly the HIPER group PTF) are up to
snuff.
 Good luck!
George Lemen
Sr. Project Analyst, CIBER Inc.
Weyerhaeuser CER Operations Manager
Weyerhaeuser phone: (253) 924-7648; E-mail: George.Lemen@Weyerhaeuser.com
CIBER phone and voice mail: (425) 451-2575 extension 142; E-mail:
glemen@ciber.com

> ----------
> From:         Daniel Wesloskie[SMTP:dwesloskie@altatennis.org]
> Reply To:     MIDRANGE-L@midrange.com
> Sent:         Monday, February 21, 2000 7:52 AM
> To:   MIDRANGE-L@midrange.com; AS400@onelist.com
> Subject:      Printer problem with large reports.
> 
> I'm running into a problem printing large reports with an IBM Pageprinter
> 3116.  I've already talked to IBM support about this but they do not have
> any idea what the problem could be.  Right now when we print reports that
> are about 1000 pages, the printer just stops and it has to be restarted
> with
> the page number that the report ended on.  This has only started
> happening,
> I'm told, since going to V4R4M0.  Has anyone else had this problem and had
> it fixed?  The error message that I'm getting is below along with the
> printer device configuration.
> 
> Thanks,
> 
> Dan
> 
> 
>                          Additional Message Information
> 
>  Message ID . . . . . . :   CPF6F80       Severity . . . . . . . :   40
>  Message type . . . . . :   Diagnostic
>  Date sent  . . . . . . :   02/21/00      Time sent  . . . . . . :
> 09.34.28
> 
>  Message . . . . :   Error occurred while printing on device LASER.
>  Cause . . . . . :   An internal program error has occurred while
> attempting
> to
>    start the writer LASER. The reason code is 1.  The reason codes and
> their
>    meanings are:
>      01 - A program check was issued by the adapter.  This is an internal
>    error.
>      02 - The adapter is allocated to another system, start the writer
> again
>    using the STRPRTWTR command.
>      03 - Not correct number of parameters specified.
>      04 - An error occurred while retrieving the device description LASER.
> The
>    error was .
>      05 - An error occurred while attempting to create a user space. The
> error
> 
> 
> 
>        Display Device Description                  ALTA1999
>                                                              02/21/00
> 10.35.42
>  Device description . . . . . . . . :   LASER
>  Option . . . . . . . . . . . . . . :   *BASIC
>  Category of device . . . . . . . . :   *PRT
> 
>  Device class . . . . . . . . . . . :   *LAN
>  Device type  . . . . . . . . . . . :   3812
>  Device model . . . . . . . . . . . :   1
>  LAN attachment . . . . . . . . . . :   *LEXLINK
>  LAN remote adapter address . . . . :   10005A902A0E
>  Adapter type . . . . . . . . . . . :   *INTERNAL
>  Port number  . . . . . . . . . . . :   0
>  Physical attachment  . . . . . . . :   *DIRECT
>  Online at IPL  . . . . . . . . . . :   *YES
>  Font:
>    Identifier . . . . . . . . . . . :   011
>    Point size . . . . . . . . . . . :   *NONE
> Form feed  . . . . . . . . . . . . :   *AUTOCUT
>  Separator drawer . . . . . . . . . :   *FILE
>  Separator program  . . . . . . . . :   *NONE
>  Printer error message  . . . . . . :   *INFO
>  Message queue  . . . . . . . . . . :   *CTLD
>  Current message queue  . . . . . . :   QSYSOPR
>    Library  . . . . . . . . . . . . :     QSYS
>  Activation timer . . . . . . . . . :   350
>  Inactivity timer . . . . . . . . . :   30
>  Line speed . . . . . . . . . . . . :   19200
>  Word length  . . . . . . . . . . . :   8
>  Type of parity . . . . . . . . . . :   *
>  Stop bits  . . . . . . . . . . . . :   1
>  Host print transform . . . . . . . :   *YES
>  Manufacturer type and model  . . . :   *IBM4039HP
>  Paper source 1 . . . . . . . . . . :   *LETTER
>  Paper source 2 . . . . . . . . . . :   *LETTER
>  Envelope source  . . . . . . . . . :   *NUMBER10
>  ASCII code page 899 support  . . . :   *NO
>  Image configuration  . . . . . . . :   *NONE
>  Character identifier . . . . . . . :   *SYSVAL
>  Workstation customizing object . . :   *NONE
>  User-defined object  . . . . . . . :   *NONE
>    Object type  . . . . . . . . . . :     *NONE
>  Data transform program . . . . . . :   *NONE
>  User-defined driver program  . . . :   *NONE
>  Allocated to:
>  Job name . . . . . . . . . . . . . :   LASER
>    User . . . . . . . . . . . . . . :     QSPLJOB
>    Number . . . . . . . . . . . . . :     094165
>  Text . . . . . . . . . . . . . . . :   ALTA 1999 Connect TO IBM
> PAGEPRINTER
> 311
> 6
> 
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