RE: ECS is tied to hardware support...why? IBM?

["Shaw, David" <dshaw@xxxxxxxxxxx>]

Tony,

I think the reason for it is that historically ECS was justified internally
at IBM as being for the convenience of the CE's on their service calls.
It's strange in the same way as PTF's for the LIC are strange - they're
handled by the hardware support folks, not software support.  I don't know
if there's any technical rationale for it - may just be political.

I keep meaning to try to get IPTF working, but as long as ECS still goes
there's just no urgency for me, y' know?

Dave Shaw
Spartan International, Inc.
Spartanburg, SC

-----Original Message-----
From: William A.(Tony) Corbett [mailto:corbett@asresources.com]

Hi,
Does anyone except me feel that it's kinda strange that ECS is tied to
IBM hardware support?  My 1-year hardware support just ran out and ECS
went with it.

It seems to me that ECS is much closer related to software support and
should be tied to a supportline contract, which I do have.

I guess that supportline can help me get the iptf thing working.  It
doesn't now and yes, I've got a call in.....they don't know why either,
but I guess we'll get it working...
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