Re: IBM Billing

[Pat Barber <mboceanside@xxxxxxxxxxxxxxxx>]

DAsmussen@aol.com wrote:
> 
> Folks,
> 
> Is anyone out there still having problems with IBM's invoicing?  I had
> thought this problem resolved, but my current primary client (and a couple of
> secondaries) is still having a problem.  Are we alone in this, or has the
> largest computer company in the world still not figured out how to perform
> one of the most rudimentary software applications?  Please give details of
> your problems, unless I'm just way off base here.  Good stories would be
> appreciated as well.

This has been one of the biggest and certainly one of the most
stupid things IBM can't seem to get right.

I have a customer that had several pieces of gear come off maintenance
and a lease expiring all at the same time. It took(documented) 45 phone
calls and a small forest of paper(letters) and nine months to resolve
this mess. These folks have been a "paying" IBM customer for over 20
years and at one point, they considered hiring a person who would
do nothing but track and pay the IBM invoices. Between IBM ICC and their
maintenance contracts, it is a never ending source of pain.
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