AS400 V4R3 Outbound SMTP Mail Delivery Problem

["William N. Harrell, Jr." <wharrell@xxxxxxxxx>]

We are running V4R3 and are only using our AS400 Mail only to send reports
in *pdf format and small outfiles of  report data in *xls, *dbase or *txt
format to users and a few outside vendors.   We are doing this through
either SNDDST, ASC Sequel or SPLTOOL.

Our company's internal regular user desktop mail is handled by a MS Exchange
Server and the Lan group routes their outbound internet email through our
out of state corporate mail gateway.  We are not involving our local MS
Exchange Server in our outbound AS400 mail.

Our SMTP attribs are set to use our corporate mail router gateway in another
state at mail.ourcompany.com, which is the same outbound mail gateway our MS
Exchange Server uses for regular desktop mail.

We have an Directory Entry (wrkdire) set up for:

1. Each user that uses these functions
Mail Service Level: 1=User Index
Preferred Address=1 User ID/Address
SMTP User ID at firstname.lastname
SMTP Domain: company domain

2. An entry for INTERNET GATEWEAY

Description . . . . . .                 INTERNET GATEWAY      
System name/Group . . .                 INTERNET                           
User profile  . . . . .                                            
Network user ID . . . .                 INTERNET GATEWAY      
                                            
Address type  . . . .           ATCONTXT                   
For choice 9=Other preferred address:         
        Field name  . . . .             NETUSRID        *IBM    
                                            

SMTP Attributes:

Autostart server . . . . . . . .        AUTOSTART               *YES        
Retries by minute:                      RTYMIN

  Number of retries  . . . . . .                                3          
  Time interval  . . . . . . . .                                30         
Retries by day:                         RTYDAY

  Number of retries  . . . . . .                                0          
  Time interval  . . . . . . . .                                0          
Retry remote name server . . . .        RTYRMTSVR               *NO         
Automatic registration . . . . .        AUTOADD                 *NO         
  User ID prefix . . . . . . . .        USRIDPFX                QSM         
  Address  . . . . . . . . . . .        ADDRESS                 QSMRMTAD

  System name  . . . . . . . . .        SYSNAME                 TCPIP

  Alias table type . . . . . . .        TBLTYPE                 *SYSTEM   
User ID delimiter  . . . . . . .        USRIDDELIM              '?'         
Mail router  . . . . . . . . . .        MAILROUTER
'MAIL.OURCOMPANY.COM'             
Coded character set identifier          CCSID                   00819

Mapping tables:                         TBLSMTPOUT

 Outgoing EBCDIC/ASCII table  .                                 *CCSID

 Library  . . . . . . . . . .

                                                TBLSMTPIN

Incoming ASCII/EBCDIC table  .                          *CCSID

    Library  . . . . . . . . . .

Firewall . . . . . . . . . . . .        FIREWALL                *NO
.


Our problem is that outbound mail is only sent from the AS400 if it is
addressed to a user at user@ourcompany.com. (they may or may not be users
set up in Directory Entries)   Per a Com Trace on our Ethernet Line Ports,
and a Com Trace on inbound gateway mail at our out of state Corporate Mail
Gateway, only mail that is sent to user@ourcompany.com is leaving the AS400.
Mail sent to users at other domains do not generate error message on the
AS400, yet per the com traces, they are never leaving the AS400.

Does anyone have experience in what we may have set up incorrectly ?

Thanks.


William N. Harrell, Jr.

winmail.dat