HELP w/ IBM bureaucracy

[Jon.Paris@xxxxxx]

Have you tried the "Letter to Lou" approach?  It isn't the way any company
should force you to do business, but it is often effective.  Trust me, as
an ex-IBMer I _know_ how much work you have to go through to prove to "sir"
that you did resolve the problem.


Just point out that you purchased IBM hardware, they are a world-wide
company, and any deficiency in their software is not your fault.



Most of these things are caused by some idiot bureaucrat who issues an
order to "just stop it" after being told that "grey market" hardware is
causing problems for IBM marketing reps.  Changes are made to the software
to facilitate this without any real thought to the problems it will cause
legitimate customers.



If it is any consolation most of us who live in Canada could tell you
similar (although not as problematic) stories about cameras, camcorders,
etc. that we happen to purchase while on vacation in the US.


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