RE: IBM, Is this a ripoff or what?

[mkrouse@xxxxxxxxxxxxxxx]

>>Ok I am confused, If they have support line service (and I presume a
contract)
>>have they not already paid when they pay the support line contract? Why
are
>> they being charging on a per call basis? Is the contract set up that way
perhaps?

A Software Subscription and a Support Line contract are two separate things
both needing to be paid for.  One gives you updates to your software, the
other lets you call IBM for free.

It sounds to me like the problem the user ran into was reporting the defect
via phone without a Support Line contract.  Defects can be reported for
free, but it has to be done electronically (Fax/ECS), not by phone.




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