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>I'm sure I understand this correctly, but what if you're out of warranty but have an IBM hardware service >contract? Can we still get Service Director? Is it a free service? >Dan Bale Yes Dan, there is a Santa Claus, it's a free service with an IBM hardware service contract. The CE loads and configures it to use your modem. When your system gets certain hardware errors it will call IBM and download the PTF's (I think you still have to apply them). As someone else said, I've had IBM call me up and tell me that the disk was screaming for help and needed to be replaced, all done live and while in service (the way it should be). David Boling (bolingde@co.rowan.nc.us) Information Systems Director Rowan County Information Systems Department
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