RE: EDI Info Needed

[Scott Klement <klemscot@xxxxxxxxxxxx>]

On Wed, 24 Oct 2001, Carl Galgano wrote:

> It is a shame.  The Premenos/Harbinger/Peregrine product has always been one
> of the best, if not the best in the industry.  When it was Premenos, the
> product AND the support were first class.  When Harbinger bought them, the
> support when down hill, and now with Peregrine, I wonder if ANYONE has a
> clue.  The sales staff is unresponsive, and support is a joke.  I also feel
> their eV5 release is not as strong as the previous releases.  The mapper is
> a VB based client/server app and is a little flaky sometimes.


Wow... this is EXACTLY how I feel about the eV5 software from Peregrine.

I originally started using version 2 of their software when they were
Premenos, and I loved it.   When Harbinger took over, the software
remained stable -- though the tech support was pointless!  (If the problem
was serious enough that I couldn't figure it out myself, their tech
support wouldn't figure it out either!  Usually took a month or so before
they'd get a programmer involved and finally get things worked out)

Now, with Peregrine and eV5, I have little that's nice to say about them.
I hate the visual mapper -- it's not at _all_ easier than the green screen
version.  But it's much slower, much much MUCH more difficult to get it
installed and working.  And it's flaky.   I don't run Windows, either, so
the fact that the visual mapper requires Windows means that I have to go
to someone else's desk to set up maps.  (That wasn't a problem with
the green-screen version!)

It's very unfortunate.   I sincerely hope that these are merely growing
pains of theirs and that things will improve...