AS/400 Support for Windows Network Neighborhood (AS/400 NetServer) was unable to start.

[Connie Webster <ConnieW@xxxxxxxxxxxxx>]

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We are having problems getting AS/400 NetServer to start.  We have just now
started experiencing this problem about two weeks ago.  We upgraded to the
820 model in December 2001 but this problem started a couple of weeks ago,
OS v5r1.  We have tried the RESET and START in OpsNav and we have Ended
TCP/IP and started it again and AS/400 NetServer still does not start.  Any
Suggestions?

Problem:
AS/400 Support for Windows Network Neighborhood (AS/400 NetServer) was
unable to start.
                         Additional Message Information



 Message ID . . . . . . :   CPIB683       Severity . . . . . . . :   40

 Message type . . . . . :   Information

 Date sent  . . . . . . :   02/13/02      Time sent  . . . . . . :
07:54:58


 Message . . . . :   AS/400 Support for Windows Network Neighborhood (AS/400

   NetServer) was unable to start.

 Cause . . . . . :   The required AS/400 NetServer job QZLSSERVER was unable
to
   start because of reason code 5.  See the following reason codes and their

   meanings:

     1 - Unable to retrieve user credentials.

     2 - Unable to retrieve credentials.

     3 - Exchange user profile failed.

     4 - Unable to obtain lock for service program QZLSSRV1 in library QSYS.

     5 - Start of the NetBIOS over TCP/IP failed with return code 3420.

     6 - Start of the internal server failed with return code 3420. Note:

   Return code 16 indicates that there is another computer on the network



  already using the same name as the AS/400 NetServer server name.

    7 - Error occurred when sharing resources with the network.

    8 - Unable to retrieve maximum incorrect sign-on attempts system value.

    9 - Unable to retrieve code page information.

    10 - Unable to retrieve host IP address because of return code 3420.

    11 - AS/400 NetServer requires the services of TCP/IP, which is not

  started.

Recovery  . . . :   Complete recovery for the specified reason code.

    1 - Contact your service provider.

    2 - Contact your service provider.

    3 - Contact your service provider.

    4 - Use the Work with Object Locks (WRKOBJLCK) command to find the owner

  of the lock and take steps to remove the lock.

   5 - Start AS/400 NetServer with the reset option using the Start Server

 (QZLSSTRS) API.  If the problem continues, restart TCP/IP with the End

 TCP/IP (ENDTCP) and Start TCP/IP (STRTCP) commands.  Note:  This may affect

 other users.  When TCP/IP is active, start AS/400 NetServer with the reset

 option using the Start Server (QZLSSTRS) API. If the problem continues,

 contact your service provider.

   6 - If the return code is 16, verify that the AS/400 NetServer server
name
 is unique on the network.  For all other return codes, restart the QSERVER

 subsystem with the End Subsystem (ENDSBS) and Start Subsystem (STRSBS)

 commands. Note:  This may affect other users. After the QSERVER subsystem
is
 started, start the AS/400 NetServer using either the Start Server
(QZLSSTRS)
 API or the Start TCP/IP Server (STRTCPSVR *NETSVR) command. If the problem

 continues, contact your service provider.

   7 - Use the Display Message (DSPMSG) command to see messages in the
 QSYSOPR message queue related to resource sharing failures.
   8 - Contact your service provider.
   9 - Contact your service provider.
   10 - Contact your service provider.
   11 - Use the Start TCP/IP (STRTCP) command to start TCP/IP services.

More...

Connie Webster
IBM Certified Specialist, AS/400 RPG IV Programmer
Senior Programmer
Town of Jupiter
 <mailto:conniew@jupiter.fl.us> conniew@jupiter.fl.us
FAX:  561-741-0904
Phone:  561-746-5134



Please visit the Town of Jupiter online at http://www.jupiter.fl.us