RE: Support for Tomcat

["David Morris" <David.Morris@xxxxxxxxxxxxx>]

Joe,

All I have is an hourly contract so I avoid calling IBM. When I have
called
IBM with Java problems that were indirectly related to Tomcat, they
were
able to provide a PTF. Their concern was that Java ran OK. That was
before
Tomcat was officially distributed by IBM.

Implementation support is also provided by the Tomcat users list. I
have
seen very few iSeries related questions. Tomcat is relatively easy to
load and configure when compared to WebSphere. You might point them
to this article:
http://www.midrangeserver.com/mpo/mpo021402-story02.html

If I were you, I would encourage the customer to dedicate 1 day to
installation.
Then revisit the support question. One day should get them through the

prerequisites (CUM, group PTFs, JDK, etc.) and they should be able to
have a sample application up and running. I generally encourage people

to bring up the Struts examples, which are much more convincing than
the
simple examples provided with Tomcat.

David Morris

>>> joepluta@PlutaBrothers.com 03/20/02 05:55PM >>>
David, simple question: If you have a problem with the powered by
Apache
HTTP server, will IBM give you support?  What about Tomcat?  I know
that
with WebSphere, if I have a configuration problem that prevents
initial
WebSphere installation, IBM will sit on the phone with me until we get
it
resolved.  Will they do the same with Tomcat?  Will the Tomcat
developer sit
on the phone with me until it's installed?  This is the type of support
I
and my clients are asking about.  Not bug fixes, but implementation
support.

Joe