Customer problems

["Anne Lucas" <alucas@xxxxxxxxxx>]

The iSeries Customer Satisfaction team in Rochester worked with me to
create a "hot line" just for the iSeries Nation community.    This is not
for technical support problems, but for issues such as those I read about
yesterday  and today where you can't get someone to help with pricing,
upgrades, sales,   you want to buy, no one will take your money, etc.!!

When you complete the form on this page it goes immediately to a member of
this Customer Satisfaction team ... they respond very quickly ... sometimes
within the hour the have a problem solved!!

Here's the url ..... am moving it back to the front page of the home page
....
http://www-1.ibm.com/servers/eserver/iseries/nation/contact/hotline_info.html


Also, sometimes I monitor all the listservers, other times I depend on
others to send me problems .... so if in doubt, please forward any issues
to me .... and I'll do my very best to resolve.... and figure out how to
avoid the

Thank you!!

************
Have a great day! and .... Enthusiasm is like a ripple in the water... It
spreads!


Anne C. Lucas, Project Exec, iSeries Nation and iSeries Marketing -
www.ibm.com/eserver/nation1
205/823-4831  T/L 537-9968,  eFax:  603-687-8053,  800/223-3907 Pager

Admin Assist:   Alice Sebastiano Telephone:  (914) 642-4109, tie line
224-4109 Fax:  (914) 642-6976, tie line 224-6976