Re: Service and Support - Part II

[Jan Megannon <jmegannon@xxxxxxxxxxxxx>]

Leif,

>From observation I have grown to respect you comments. From usage I have grown
to like your products.

I concur that Aseries customer are being prescribed to, to the extent that utter
confusion reigns. I have asked chaps to configured a machine for me. HELL!!! I
take cognizance of the fact that the interpretability of hardware MUST be
accommodated.  I also recognize the fact that certain features are only
supported under certain versions of the OS.

What gets me is that IBM subscribes (in absolutely every aspect) to a model that
says : 'If it can be complex, why make it simple?'.

Cheers.

Jan Megannon.


Leif Svalgaard wrote:

> From: Joe Pluta <joepluta@PlutaBrothers.com>
> > The final result being that I have to choose between running my business on
> > a machine that could die any moment (it's lost two drives in a little over
> > 12 months), or incurring a $2300 invoice to replace a part that shouldn't
> > have failed in the first place on a machine I don't even own.
> >
>
> Joe, I think you are seeing the light: AS/400 customers are cows (and sheep
> as well) to milk.
>
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