Re: ARGHHHHHHHHHHHHHH!

[Dr Syd Nicholson <sydnic@xxxxxxxxxx>]

Hi Joe,

I think IBM has no interest in any of its small business customers, and
many BP's don't want to know either because there are no revenues in it.

The 150 is definitely a do it yourself machine. Treat it like a PC. IBM
never sold this machine directly, it always went through a third party.
Its a great machine, but like the so called portable, it was dead the
moment it was released because of IBMs attitude towards it.

IBM needs more machines like this - they are inexpensive and ideal for
small business. IBM backing is all important, nobody will buy a machine
that can't get decent support for, or cannot upgrade when it starts to
become obsolete.

Regarding upgrading the machine to V5R1. This may be tricky. Fax me your
rack config to (44) 1292 268466 and I will check to see if the upgrade
is feasible. Hopefully I will be able to help here.

Regarding trying to give IBM money -- It is full of sales prevention
officers!!!!

Syd Nicholson

>
> I have NEVER had such a hard time trying to give a company money.  I
> own a
> model 150, and lease a model 270.  I'm trying to see if I can upgrade my
> model 150 to V5R1 and I'm getting so much static it's not funny.
>
> First, I get sent on a 15 minute wild goose chase through Partnerline
> until
> they figure out that the 150 is mine, not theirs.  Now it's back to IBM
> Direct.
>
> There I get a trainee who tells me the machine isn't supported.  Her
> trainer
> then got on the line and told me to go to my "business partner or VAR"
> with
> a tone of voice that clearly indicated that I should know this and not
> bother him.  I tried to explain that I bought the machine from a 3rd
> party
> who originally bought the machine from IBM, and that I had no business
> partner, but by now the guy was getting realy snippy.  His next words
> were,
> "Now sir, listen to me before you go raising your voice."
>
> At that point I said I wanted to speak to his supervisor.  Since then,
> I've
> spent the last ten minutes on hold off and on waiting for someone to
> give me
> a business partner name.  After telling them I'm from Illinois, I
> eventually
> get a name and number... for a BP in Cleveland.
>
> They've finally just given up and told me to go to the web site and
> find my
> own d@mn partner.
>
> And IBM wonders why they don't make as much money as they could?
>
> Joe