RE: Unfriendly User Manuals

[Mark Allen <allenmark@xxxxxxxx>]

That's why I like them as PDF's I can search/look at online or print and
put in a binder!!!!

Mark Allen
I.S. Manager
Wilkes Telephone & Electric
A Dycom Company
Phone: (706) 678-9565
Email: allenmark@nu-z.net
http://www.nu-z.net




:-----Original Message-----
:From: midrange-l-admin@midrange.com
:[mailto:midrange-l-admin@midrange.com] On Behalf Of Jeff Crosby
:Sent: Thursday, May 02, 2002 1:42 PM
:To: Midrange Mailing List
:Subject: Unfriendly User Manuals
:
:
:Arrgh!  Just had another company do this to me.
:
:ICS (the FormSprint people) sent the latest copy of their user
:manual. Instead of loose leaf pages in a 3-ring binder, it's
:now a paperback book.  It no longer stays open on _any_ page,
:let alone a specific page.  Therefore I have to hold it open
:with 1 hand when in use. Furthermore, the spine won't stand up
:to much use, period.
:
:When I called to register a complaint, I was told it's a cost
:cutting measure.  I said I understand the 'why', but why
:couldn't you have just sent me new loose leaf pages?  I would
:insert them and it would be even less cost for them.  Their
:reply was that most customers won't take the time to do that.
:My response _should_ have been that if a customer won't keep
:the manual up-to-date, that customer isn't using the manual to
:begin with.
:
:They seemed genuinely surprised that I was irritated with
:this.  Am I the only one who actually uses manuals as a guide
:from time to time and wants them to stay open on the page I want?
:
:--
:Jeff Crosby
:Dilgard Frozen Foods, Inc.
:P.O. Box 13369
:Ft. Wayne, IN 46868-3369
:260-422-7531
:
:The opinions expressed are my own and not necessarily
:the opinion of my company.  Unless I say so.
:
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