Re: T&M for IBM Hardware service?

[Mike Buglass <mike.buglass@xxxxxxxxxx>]

"David Gibbs" <dgibbs@mks.com> wrote in
ag4658$e91$1@main.gmane.org:">news:ag4658$e91$1@main.gmane.org:

> Folks:
>
> We've got a 400 in our UK office that is having a bit of a problem
> ... we don't have a support contract on it.
>
> Is it possible to get Time & Materials support on a system in the
> UK?  I'm pretty sure it's possible in the US, but our UK office is
> being told no.
>
> 'course, I could be wrong about getting T&M support in the US ...
> never having had to do it (always have had some sort of a support
> contract).
>
> david

David,

you always used to be able to do this - but I have not had to use it
for a while. There are also third party maintenance outfits that could
help.



--
Mike Buglass
DCS eIntegration