Re: Interactive Voice Response System/Software

["Alan Cassidy" <acassidy@xxxxxxxxxxxxxxxxx>]

Used to work at what is now Convergys, they do accounting and billing
software for Cable and telephony. They've used telephony to answer customer
calls for maybe ten years.

Just pulled up their web site www.convergys.com, and found: "Convergys
offers Computer Telephony Integration (CTI)to help you accomplish this goal.
CTI marries voice (a telephone call) and data (your customer's
information)..."

And their software is very very good.

--Alan


----- Original Message -----
From: "Mark Allen" <allenmark@nu-z.net>
To: <midrange-l@midrange.com>
Sent: Thursday, July 11, 2002 10:25 AM
Subject: Interactive Voice Response System/Software


> We are looking to automate our overnight repair/trouble calls.  Since
> the customer database and current trouble reporting system reside on the
> AS/400 it seems to make sense that this system should too but $ may be
> an issue and could interface with a PC based system if needed.
>
> Does anyone have any recommendations/gotchas, etc from past experience?
>
> Mark Allen
> I.S. Manager
> Wilkes Telephone & Electric
> A Dycom Company
> Phone: (706) 678-9565
> Email: allenmark@nu-z.net
> http://www.nu-z.net
>
>
>
>
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