Now for something completely different

["Joe Pluta" <joepluta@xxxxxxxxxxxxxxxxx>]

Just a quick note for everyone.

A little while back I posted a note that I had been broadsided by a new IBM
policy that they would no longer accept credit card payments for things like
maintenance.

Well, evidently my complaint fell on some VERY receptive ears, and over the
past couple of weeks I have gotten a ton of support from various people
inside IBM to get this resolved.  We're still hashing out a few of the
details, and I'll probably write a paragraph or two about it in my next MC
article, but the end result is that this was a bit of a mixup, and IBM is
doing everything they can to rectify the situation.

The really nice thing is that they've been VERY proactive about it.  I
didn't even actually make the original complaint officially, it was done on
my behalf, and I haven't had to make followup calls - IBM has been doing all
the legwork.

If this is an example of the direction of IBM's commitment to their
customers, then I'm very, very pleased.

Joe