Re: Software Maintenance announcement ends Hourly Support Line?

["jim essinger" <esinger@xxxxxxxx>]

Diana,

We have support line hourly contract, and we seldom use it.  I may call
once per year for product support.  I am concerned about increases in
maintenance costs.  If they keep the costs the same as the current
software subscription, I will be ok with that ...  but I don't see them
wanting to lose the revenue they are currently getting with support line
contracts.


Jim Essinger
Senior Programmer/Analyst
Student Loan Fund of Idaho
esinger  @  NOSPAM fmtc . com


> I'm assuming the Software Maintenance announcement is the end to the
> hourly Support Line contract (based on the NEWS Wire Daily -- January
> 21, 2003 article).  If that is the case, we are going to have a large
> budget increase when management is pressuring us to reduce maintenance
> costs.  Currently, we budget $2000 for Support Line and usually spend
> less than $600 (typically in off-hours).  Is anyone else concerned about
> this announcement increasing the maintenance costs?
>
> Diana Hicks
> Town of Jupiter
> dianah@jupiter.fl.us <mailto:dianah@jupiter.fl.us>
>
> IBM Certified Specialist-AS/400 RPG IV Programmer
> IBM Certified Specialist-AS/400 Systems Administrator
>
>
>
> Please visit the Town of Jupiter online at http://www.jupiter.fl.us