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You have to look at the sevice agent audit log, for the problem.
go service and take option 19
//Jan
                    Additional Message Information
 
 Message ID . . . . . . :   CPIB029       Severity . . . . . . . :   00
 Message type . . . . . :   Information
 Date sent  . . . . . . :   05/20/03      Time sent  . . . . . . :
06:00:17   
 
 Message . . . . :   Collection Services is not running.  PM/400
requires the   
   Collection Services to be running.
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