Re: Just how tricky is webfacing?

[rob@xxxxxxxxx]

We've got 16 pmr's that are either open, or have not been closed for more 
than 28 days.
We've got 13 Lotus incidents that fit that same bill.

I get my money's worth.  :-)

Rob Berendt
-- 
"They that can give up essential liberty to obtain a little temporary 
safety deserve neither liberty nor safety." 
Benjamin Franklin 





McIntyre Don <dnmcin@xxxxxxxxx>
Sent by: midrange-l-bounces@xxxxxxxxxxxx
06/13/2003 01:37 PM
Please respond to Midrange Systems Technical Discussion
 
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        Subject:        Re: Just how tricky is webfacing?


For the most part, I have had a pretty good experience
with IBM's support on most Web & Websphere problems I
have had.  I often don't get an an answer on the same
day, but they've always (or almost always) been able
to help me through most of my Web/Websphere problems. 

I'll have to admit, back in the old days (prior to a
couple of years ago) I seldom needed to call IBM
software support, I now have them on speed dial and
know most of them by name! (slight exaggeration, HA!)

Don McIntyre

--- fergal.o'flynn@xxxxxxxxxxxxxxxxxx wrote:
> 
> Hope he has better success on the horn than I did.
> Webfacing sounded like
> an alien word to any of the IBM people on this side
> of the Atlantic.
> Basically told me that they didn't know much about
> it and wouldn't help me
> 
> 
> 
> 
> 
>                       rob@xxxxxxxxx 
> 
> 
>                       Sent by: 
> To:      Midrange Systems Technical Discussion
> <midrange-l@xxxxxxxxxxxx>, Web Enabling 
>                       midrange-l-bounces@x 
> the AS400 / iSeries <web400@xxxxxxxxxxxx> 
> 
>                       idrange.com 
> cc: 
> 
> 
> Subject: Re: Just how tricky is webfacing? 
> 
> 
> 
> 
>                       13/06/03 18:34 
> 
> 
>                       Please respond to 
> 
> 
>                       Midrange Systems 
> 
> 
>                       Technical Discussion 
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> THIS MESSAGE ORIGINATED ON THE INTERNET - Please
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> 
> Just noticed he's out for vacation for a couple of
> days.
> 
> >From what I 'recall' I think his biggest problem
> was with some functions
> no longer working.
> 
> And, as one person suggested, perhaps they should
> get IBM on the horn.  We
> pay support.  I think that he spends too much time
> trying to fight through
> on his own.
> 
> Perhaps I should shelve the detail until he gets
> back from vacation.
> 
> But in general, y'all have actually been through
> some successful
> production webfacing implementations?
> 
> Rob Berendt
> --
> "They that can give up essential liberty to obtain a
> little temporary
> safety deserve neither liberty nor safety."
> Benjamin Franklin
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