Problems sending a problem to IBM service

[Vern Hamberg <vhamberg@xxxxxxxxxxxxxxxxxxxxxxxxx>]

Am on V5R1, am trying to activate the internal modem for ECS type activity, 
viz., sending problem information to IBM. The method using the Ethernet 
card does not work, as the machine is behind a NAT firewall and there is no 
machine with an address visible to the Internet.

In OpsNav I used to have an L2TP originator profile, which I tried to 
modify and use, at first. That, of course, did not work. Then I deleted 
that and added a dial-up profile, using the AT&T Global Network (?) 800 
numbers - local Rochester numbers provided in the wizard did not work.

The profile does work  - modem makes connections - tried our fax modem 
first, and communications were established, of course, to no avail.

I now have tried to connect a number of times, both with SNDPTFORD and with 
SNDSRVRQS with an *PREPARED problem. I get CPF8C01, which states:

Message . . . . :   Cannot connect to IBM service system. One session allowed.
Cause . . . . . :   Only one communications session at a time is allowed to 
the IBM service system.  A new session cannot start until the current 
session is complete.
Recovery  . . . :   Try the request again after the current communications 
session is ended.

Is the problem on my end, or at IBM? This happened originally last week 
(Thursday or Friday), but the condition persists today. There are prestart 
jobs QTPPPSSN, one still running, and a batch job QTPPPCTL that I cannot 
end with 4 *IMMED. I have tried ENDTCPPTP *ALL *ANY, and one QTPPPSSN is 
still around. I can end that with ENDPJ. I've not wanted to use ENDJOBABN 
on QTPPPCTL yet.

Help!

Vern