Re: ibm support site problems?

["Jim Franz" <franz400@xxxxxxxxxxxx>]

I was able to report the problem using the IBM "Contact" on all their pages,
which took me to a whole list of contacts. Like most web sites, they have no
listed link for "web site problems" but do have a "web site feedback" which
I used. Got a response 6 hours later saying theirs is not a "technical"
link,
but they did ask for more info. I suspect this is something with IE and
their site.
I get this error on many of their pages (I clicked on the "done, but with
errors
on page" message)

Line 69
char 8
Error 'headerString' is undefined
Code 0
Url: http://www-1.ibm.com/servers/eserver/support/iseries
(end of error detail)

I suspect they have changed something in the common part of their pages that
are
affecting some of us. It's been about 50-50 as to who can get in or not.
Was working fine for me couple days ago.
Using IE 6.0.2800.1106 - no recent changes from MS or Zone Alarm, but do
have
recent updates from Norton. WinXP Pro. and I do clear the cache every day or
so,
and have re-booted (it's is Windows...). Have also reset my IE security back
to default -
no change.
jim


----- Original Message ----- 
From: "Don" <dr2@xxxxxxxxxxxx>
To: "Midrange Systems Technical Discussion" <midrange-l@xxxxxxxxxxxx>
Sent: Sunday, April 04, 2004 7:39 PM
Subject: RE: ibm support site problems?


>
>
> guess they're not running on a iSeries, eh?
>
>
>
> On Sun, 4 Apr 2004, Neil Palmer wrote:
>
> > A moot point.  Follow the links through that to try to get to the
> > "Suppor"t & then "Search technical databases" and you end up at the same
> > place, and the site is dead.
> >
> > ...Neil
> >
> >
> >
> >
> > "Doug Hart" <doughart@xxxxxxxxxxxx>
> > Sent by: midrange-l-bounces@xxxxxxxxxxxx
> > 2004/04/04 17:37
> >
> >
> >
> > To
> > "Midrange Systems Technical Discussion" <midrange-l@xxxxxxxxxxxx>
> > cc
> >
> > Subject
> > RE: ibm support site problems?
> >
> >
> >
> >
> >
> >
> > You should be using www.iseries.ibm.com
> >
> > ---
> > Doug Hart
> >
> >
> >
> > midrange-l-bounces@xxxxxxxxxxxx wrote:
> > > I can't connect either.  http://www-912.ibm.com/   seems dead.
> > > Doesn't give you much confidence in IBM's consulting abilities when
> > > they can't even design a way to keep their own support site up.
> > >
> > > ...Neil
> > >
> > >
> > >
> > >
> > > "Pete Helgren" <pete@xxxxxxxxxx>
> > > Sent by: midrange-l-bounces+neilp=dpslink.com@xxxxxxxxxxxx
> > > 2004/04/04 15:53
> > >
> > >
> > >
> > > To
> > > "Midrange Systems Technical Discussion" <midrange-l@xxxxxxxxxxxx>
> > > cc
> > >
> > > Subject
> > > RE: ibm support site problems?
> > >
> > >
> > >
> > >
> > >
> > >
> > > Not working here (in Utah) either under IE 6.0 or Firefox.
> > >
> > > I can't even get to it from here:
> > > http://www-1.ibm.com/servers/eserver/support/iseries/
> > >
> > > I wonder what's up?
> > >
> > > Pete Helgren
> > > Value Added Software,Inc.
> > > 801.581.1154
> > >
> > > -----Original Message-----
> > > From: midrange-l-bounces@xxxxxxxxxxxx
> > > [mailto:midrange-l-bounces@xxxxxxxxxxxx]On Behalf Of Jim Franz
> > > Sent: Sunday, April 04, 2004 11:25 AM
> > > To: MIDRANGE-L@xxxxxxxxxxxx
> > > Subject: ibm support site problems?
> > >
> > >
> > > I have been unable to reach the ibm support site knowledge base
> > > for last half hour. Times out after a while. Also the feedback to
> > > tell them about it. Main support page is responding.
> > > Rest of the web working for me.
> > > Anyone else having a problem?
> > > jim
> >
> >
> >
> > _______________________________________________
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>
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