RE: IBM i5 520 built in Ireland?

["Dan Bale" <dbale@xxxxxxxxxxxxx>]

I remember a few years ago my company had an AS/400 that was built overseas
and, so, it had a serial number that did NOT begin with 10.  Problem was
that IBM had recorded in their records that our system's serial number *did*
begin with 10!  The last 5 digits were the same, but they might as well have
been different.  Made it impossible to get software service electronically.
IIRC, Larry B. and others on the list gave me the information I needed to
escalate the problem to get it resolved.

Bottom line, hopefully IBM's record keeping is better now, but I would make
ABSOLUTELY certain that the serial number on the machine match IBM's
records.

db

> -----Original Message-----
> From: midrange-l-bounces@xxxxxxxxxxxx / pnelson@xxxxxxxxxx
> Sent: Tuesday, October 05, 2004 6:40 PM
>
> Wait'll the entitlement people get hold of this one. I feel sorry for you
> if the machine is being installed in the US and the serial number
> does not
> start with the numbers designating it as a US machine. I dealt
> with this a
> few years ago, and finally had to declare a "machine down" condition to
> get it resolved. By the way, you'll enjoy the accents of the folks in the
> entitlement group......... :-((
>
>
> Paul Nelson
> Arbor Solutions, Inc.
> 708-670-6978  Cell
> pnelson@xxxxxxxxxx