Re: CA400E upgrade failure HELP!

[Vernon Hamberg <vhamberg@xxxxxxxxxxx>]

You might look at Software Knowledge base article number 25681628 - title 
is "Forcing a Removal of Client Access" - go to www.iseries.ibm.com/support 
and put that title in the search box - or the doc number.
At 01:52 PM 12/28/2004, you wrote:

HTH
Vern

> My operations Manager ran the service pack update for CA400E.  (iSeries
> Access for Windows).  He is an administrator on his XP SP2 box.  This ran
> fine for me before I upgraded the install image to SI16496.  He was at V5R2
> version prior to the timed service pack check noticing he was behind.  The
> upgrade failed so I tried to un-install but that will not run.  Next I ran
> the setup from the install image on our server and it ran fine.  Still he
> cannot open any sessions or OPSNAV.  We cannot un-install either.  I cannot
> find any info on IBM's web site that pertains to this.  (Like searching for
> a needle in a hay stack.)
>
> Does any one know how to proceed?
>
> Christopher K. Bipes
> Manager of Systems Administration
> CrossCheck, Inc.
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