RE: IBM "Registered" SoftwareKnowledgeBase

[qsrvbas@xxxxxxxxxxxx (Tom Liotta)]

midrange-l-request@xxxxxxxxxxxx wrote:

>   8. RE: IBM "Registered" SoftwareKnowledgeBase (Urbanek, Marty)
>
>I started here:
>http://www-1.ibm.com/servers/eserver/support/iseries/index.html
>
>Then clicked "Technical databases" under "Popular links".
>
>Then "Registered Software Knowledge Base" below the second blue line.
>
>Then entered my old, easy, IBM ID and password.

Marty:

So far, you are saying exactly what I was doing. Since my latest usrid is not 
an e-mail address -- regardless of how recent it is -- we should get similar 
results.

>Then I went right in to either incident summaries or restricted documents. It 
>still exists.

What I currently get is a catch-all kind of screen at the IBM site that has the 
heading "Our apologies... Your request cannot be displayed".

Because it works for you, it's now narrowed down probably to loss of 
entitlements. That's not surpring given that it's happened perhaps once every 
18 months on average. But at least I know it's not because R-SKB is gone. I 
just wish it would have _TOLD_ me that.

Now if only the link that should get me to the PartnerWorld for Developers 
entitlements page wasn't broken...!


>Incidentally, the other day I was trying to get into something and it came up 
>with all that business about the "new & improved" IBM ID in email address 
>format. I read the FAQs and immediately gave up and closed the browser. Didn't 
>have time for the headache right then. What a confusing mess. I do not look 
>forward to going through this transition.

Yeah, the FAQ(s?) make almost as much sense as the sites themselves. I would 
have laughed at parts if I hadn't been so frustrated.

Thanks for the info.

Tom Liotta

-- 
Tom Liotta
The PowerTech Group, Inc.
19426 68th Avenue South
Kent, WA 98032
Phone  253-872-7788 x313
Fax    253-872-7904
http://www.powertech.com



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