Re: What is SRC27638009?

[Al Barsa <barsa@xxxxxxxxxxxxxxxxxxx>]

Assuming that you have a service contract on this system, call it in.  They
will talk you through the diagnosis.

Al

Al Barsa, Jr.
Barsa Consulting Group, LLC

400>390

"i" comes before "p", "x" and "z"
e gads

Our system's had more names than Elizabeth Taylor!

914-251-1234
914-251-9406 fax

http://www.barsaconsulting.com
http://www.taatool.com
http://www.as400connection.com



                                                                           
             "Tom"                                                         
             <tomh5480@xxxxxxx                                             
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                                                                   Subject 
                                       What is SRC27638009?                
             06/17/2005 09:23                                              
             AM                                                            
                                                                           
                                                                           
             Please respond to                                             
             Midrange Systems                                              
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(We're on a 9406-270, v5r2)

How much am I in?


I had this message pop up on my screen this morning:

Message ID . . . . . . :   CPP8987
Date sent  . . . . . . :   06/17/05      Time sent  . . . . . . :
07:49:14

Message . . . . :   *Attention*  A critical system hardware problem has
occurred.

Cause . . . . . :   See the Problem Log using WRKPRB command or the system
  operator messages using DSPMSG QSYSOPR command for more information on
the
  problem.
Recovery  . . . :   A hardware replacement may be required. Contact your
  system administrator or hardware service provider now. Failure to take
  corrective action on this problem can result in unexpected system
failure.
Technical description . . . . . . . . :   A critical problem has occurred
on
  this system. This message does not have specific information on the
problem
  but this message is directing you to the Problem Log or system operator
  message queue for more information.

WRKPRB shows this:

 Problem ID . . . . . . . :   0516826833
 Current status . . . . . :   READY
 Problem  . . . . . . . . :   *Attention*  Contact your hardware service
provider.

 Problem message ID  . . . . . . . :   CPPEA13
 Problem type  . . . . . . . . . . :   Machine detected
 Problem category  . . . . . . . . :   *CRITICAL
 Date and time detected  . . . . . :   06/17/05  07:48:56
 System reference code . . . . . . :   SRC27638009
 Reporting device type . . . . . . :   2763
   Model . . . . . . . . . . . . . :     001
   Feature . . . . . . . . . . . . :
   Serial number . . . . . . . . . :     10-2225005
   EC level  . . . . . . . . . . . :

Symptom string  . . . . . . . . . :   5722 SRC27638009

Error log ID  . . . . . . . . . . :   05C20138
Physical Location:
  Frame ID  . . . . . . . . . . . :
  Card  . . . . . . . . . . . . . :
  Device  . . . . . . . . . . . . :

Original reference code . . . . . :   8009
  Description . . . . . . . . . . :

  Translate table . . . . . . . . :     QSYS/Q27630001
Failing device type . . . . . . . :   2763
  Model . . . . . . . . . . . . . :     001
  Feature . . . . . . . . . . . . :
  Serial number . . . . . . . . . :     10-2225005
  Resource name . . . . . . . . . :     DC04

Analysis result . . . . . . . . . :   Problem exists
  Program . . . . . . . . . . . . :
  Reference code  . . . . . . . . :
  Translate table . . . . . . . . :
  Return code . . . . . . . . . . :
Recovery result . . . . . . . . . :
Fix verification result . . . . . :
Alertable condition . . . . . . . :   Yes
Number of occurrences . . . . . . :   1


STRSST, Hardware Service Manager, has this:

                        Packaging Hardware Resource Detail

 Resource name . . . . . . . . . . . :   P52
 Description . . . . . . . . . . . . :   Storage IOA

 Type-Model  . . . . . . . . . . . . :   2763-001
 Actual type-model . . . . . . . . . :
 Serial number . . . . . . . . . . . :   10-2225005
 Part number . . . . . . . . . . . . :   0000091H4082
 Physical location . . . . . . . . . :
   Location text . . . . . . . . . . :
   Frame ID  . . . . . . . . . . . . :   2
   EIA location  . . . . . . . . . . :
   Card position . . . . . . . . . . :   C01
   Device position . . . . . . . . . :
 Manufacturing ID  . . . . . . . . . :     10
 Actual manufacturing ID . . . . . . :
 Shared by multiple systems  . . . . :   2                         1=Yes
2=No
 Manufactured by IBM . . . . . . . . :   1                         1=Yes
2=No

Service information . . . . . . . . :
  Service provider  . . . . . . . . :
  Alternate remote telephone  . . . :
  Alternate service node  . . . . . :
  Alternate service telephone . . . :



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