Trying to see if there's really a problem

["Joe Pluta" <joepluta@xxxxxxxxxxxxxxxxx>]

> From: Walden H. Leverich
> 
> I can tell you, the "new and
> improved" Content Manager for iSeries (replacement for WAF) is neither
> solid nor consistent -- at least not with 8 million documents -- it's
> actually undeployable.

Walden, I've currently got about five people from IBM all wondering what
the heck you're talking about.  Since WAF is a mature, stable product,
and since CM for iSeries uses the same database, there's no migration
involved and they'd certainly know if it was failing in the field.

As I said, most problems with the iSeries are apocryphal; those that do
actually exist are typically non-fatal procedural or setup problems and
are usually fixed pretty quickly.  I'm sure this is the same sort of
problem.

Unfortunately, you haven't given me enough information to even identify
that a problem exists, so if you could please follow up I'd appreciate
it.  If you can tell me the PMR for the problem as you've reported it to
IBM, or the customer who is having the problem, I can probably get you
pointed in the right direction more quickly.

Joe