RE: Efficiency AND Effectiveness. I just had to share this.

Yeah that's right, from what I gather the US section did manage to put a very 
pretty spinning globe on the front screen but little else. The UK section did 
listen part way and then it seems that the rest of the time was spent making up 
excuses as to why it didn't work.

In my experience I find there is no substitute for speaking to the "shop floor" 
in these matters, as a lot of managers only know the basics of what is done in 
their departments, a lot don't even know that, and often I have seen them get 
in temporary consultants to act as go betweens and who then start a "Chinese 
whispers" chain which also ends up in errors and frustration.

Steve

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx]On Behalf Of Larry Bolhuis
Sent: 24 August 2005 14:22
To: Midrange Systems Technical Discussion
Subject: Re: Efficiency AND Effectiveness. I just had to share this.


It's what happens when IT folk think it's Their system, not the users.   
 
<snip>