Re: Fax/400 slow & high call failure rate on V5R3 with internal modems

[Wayne McAlpine <wayne.mcalpine@xxxxxxxxxxxxxxxxx>]

PTF's MF33550 and SI10886 are required at V5R2 for both the 2805 and the 
2793 cards.  Are they both applied on this system?

http://www-912.ibm.com/n_dir/nas4apar.NSF/4bed1015550802c186256a8800493bcb/54ffee4ce0547da786256b0300421a08?OpenDocument

Neil Palmer wrote:
> Ron,
>
> Well, we have all the PTF's there are already applied.
>  Nothing else of use in the job log, here's an example
> of one of the errors:
> Message ID . . . . . . :   FAXC708       Severity . .
> . . . . . :   20         
> Message type . . . . . :   Completion                 
>                         
> Date sent  . . . . . . :   11/30/05      Time sent  .
> . . . . . :   09:11:29   
>                                                       
>                         
> Message . . . . :   A fax communications failure
> occurred while processing     
>   SNDFAX request to telephone number 14402459669.     
>                         
> Cause . . . . . :   While attempting to send spooled
> file OE526RT number       
>   000002 from job 024961/BARRYS/CLW04E2 to telephone
> number 14402459669, a fax 
>   communications failure occurred.                    
>                         
> Recovery  . . . :   Retry the SNDFAX request at a
> later time.  Before the      
>   error occurred 00001 pages were sent.  The Fax
> Adapter/Modem return codes    
>   are X'FFFE' X'00E0' X'0000'.                        
>                         
> Technical description . . . . . . . . :   Fax
> controller module I.D. is  X'F4000011'.               
>                                                  
>
> The external modem is doing fine (maybe 50-70 seconds
> per page on the same faxes, which do have overlays) -
> if the issue was with the memory allocated to the fax
> subsystem wouldn't we still have issues with the
> external modem?
>
> The times for faxing from the internal modems are
> poor, even locally.  We're using the same phone line
> that was connected to the internal modem now moved to
> the external, and the times are far quicker (and NO
> fcall ailures so far with the external modem - we were
> geting call failures maybe 15-20% of the time with the
> internal modems).
>
> ...Neil
>
> --- Ron Adams <rondadams@xxxxxxxxx> wrote:
>
>
> > We have a 520 running FAX400 with the 4-port
> > internal modem and have seen
> > this problem.
> > Our average times are about 30-45 seconds per call
> > with 1-2 pages.
> > The only time we see high fax times or call duration
> > is for large faxes.
> >
> > Are you sending complex AFP documents? Do you have
> > enough memory allocated
> > to the fax subsystem?
> > Are you able to get faxes to your local fax, and do
> > they come out okay, and
> > in a decent timeframe?
> > Is there maybe some communications problems going
> > on? Is there any other
> > information in the job log along with FAXC708? I saw
> > where there was a PTF
> > addressing FAXC708 issues, but it's been a while
> > back.
>
>
>
> Neil Palmer, Cambridge, Ontario, Canada
> (This account not monitored for personal mail,
> remove the last two letters before @ for that)
>
>
>         
>
>         
>                 
> __________________________________________________________ 
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