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To them, unavailable means something broken on the 520 during the 7 AM to 5 PM timeframe on weekdays. Not a high-tech, high availability scenario. They manufacture and distribute cat litter, mulch, hydro-seeding, and ground coverings embedded with grass seed, along with drying agents to be spread on baseball infields, etc. They once told me they could afford to be "down" for up to seven days. They wised up this past fall when they discovered that they had let their software and hardware agreements on the 270 expire, and their lease payments reverted to monthly rental. It finally occurred to them that they were working without a net, and that if they needed a new machine for some reason, they would be subject to IBM's time frames, not their own. Long story short, they got a 520 and paid a small amount to "own" the 270. There is still no maintenance on the 270, but they can live with that.
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