Re: ibm dot com search in System i pages

[Vernon Hamberg <vhamberg@xxxxxxxxxxx>]

Yeah, I forget the name of the person at IBM (Terry Barry?) who put 
together the support search site. He managed to pull together over 70 
IBM information sources into that thing - it makes finding things in 
InfoCenter almost painless.

I agree about how hard IBM makes things to find almost anything - who 
would think to look for videos and such under a "Resources" moniker? 
Not I, for sure.

Somehow Microsoft has, generally speaking, done a lot better job, 
IMO. Much easier navigation.

Oh, well!

At 07:01 AM 8/24/2006, you wrote:

> I agree the Support Search is different. The docs must have their own
> keywords or search phrases. My problem is with the general ibm.com site
> jim
>
> ----- Original Message -----
> From: "Vernon Hamberg" <vhamberg@xxxxxxxxxxx>
> To: "Midrange Systems Technical Discussion" <midrange-l@xxxxxxxxxxxx>
> Sent: Thursday, August 24, 2006 1:45 AM
> Subject: Re: ibm dot com search in System i pages
>
>
> > Jim - I find the search at the iSeries support page to be far
> > superior to anything else on IBM's sites - it shows that someone at
> > IBM can do it right - give it a shot.
> >
> > At 09:31 PM 8/23/2006, you wrote:
> >
> >>I have never been a fan of IBM's website search, often not finding
> >>what I know is there.
> >>I was looking for the page of IBM ads  with customer's talking about
> >>how much they love the iSeries (System i) for a specific ad. I tried
> >>the customer's company name (a single word that would be fairly
> >>unique, no special characters - not found. I tried the Business
> >>Partner's name and the search result page had 9 links with a short
> >>paragraph under each link. But none of the paragraphs had much to do
> >>with the BP, and it made it appear this BP was responsible for what
> >>many other companies had done, and linked them to other customer
> >>stories they had nothing to do with. Someone's web crawler had
> >>lumped and scrambled much of this together into semi-sensible
> >>phrases that were very wrong. Did the view-source for the page and
> >>html was normal and not at all like search results.
> >>I tried several other search attempts and either got no search
> >>results (for names that are clearly on the page) or scrambled
> >>descriptions.
> >>It's kind of sad when one of the biggest e-commerce companies in the
> >>world can't do "search".
> >>jim
> >>--
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