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Our security is setup to disable a signon if too many wrong password guesses (we guess it really aint that person) but sometimes when someone has a flaky connection, we need to know and fix THAT.
Watch out of novice users who not know what symbols on bottom of screen mean, such as YOUR KEYBOARD IS IN UPPER SHIFT LOCK which can play havock with keying in a password using #s on top whose upper shift key is some odd ball character.
Al Mac
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