RE: See this? Help/Systems buys ASC -- MIDRANGE-L

Hi Jeff

I understand your situation, as we discussed already here. I also see once 
burnt twice shy, which is a fine position, IMO.

Some seem ready to jump on the get-mad-at-Help Systems bandwagon, maybe a 
little too much - looking for trouble there. It's a big enough target, easy to 
take shots at - you did not do that. I remember some stuff a few years ago 
where people thought HS did some surreptitious code. It was never the case, but 
a bad rep got spread and some folks were too quick to buy into it. Same will 
probably apply to us at RJS - we are noisy in the marketplace.

Anyway, I hope the heat dies down soon here - more important things to do!

Twas a pleasure, BTW, meeting you at COMMON.
Vern

-------------- Original message -------------- 
From: "Jeff Crosby" <jlcrosby@xxxxxxxxxxxxxxxx>

All I did at the outset was post the link to the story and express my 
skepticism. 

When taken to task for "Why?" I explained my experience. 

If you think that's 'whining' you haven't lived with teenagers. 

And yes, it seems I'm outnumbered since I've had no experience with them 
lately. Of course, I don't know many companies that after an experience 
like mine, would become a customer either. 

Looking at their website, it seems there are overlaps in products. Will be 
interesting to see how that plays out. 

What do you mean "How do you handle the internet?" 

-- 
Jeff Crosby 
Dilgard Frozen Foods, Inc. 
P.O. Box 13369 
Ft. Wayne, IN 46868-3369 
260-422-7531 

The opinions expressed are my own and not necessarily the opinion of my 
company. Unless I say so.

-----Original Message----- 
From: midrange-l-bounces@xxxxxxxxxxxx 
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Trevor Perry 
Sent: Thursday, October 05, 2006 10:42 AM 
To: Midrange Systems Technical Discussion 
Subject: Re: See this? Help/Systems buys ASC 

Jeff, 

Seems you are outnumbered by a long way on your negative 
feelings. And, of course, all you are whining about is the 
extraneous stuff -the marketing, the trinkets, and one sales 
call. Those people who have any experience with the products 
can backup the quality and the level of the support as being 
unbeatable in our industry. 

Marketing and trinkets ~is~ what it is all about. If you are 
having trouble with that, then I expect you are in a minority 
of people who whine. Most people either toss it, unsubscribe, 
or have no problem being informed of the latest and greatest. 

How do you handle the internet? 
Trevor 

----- Original Message ----- 
From: "Jeff Crosby" 
Subject: Re: See this? Help/Systems buys ASC

Trevor Perry wrote:

Wow, what pessimism. 

Jeff, Help Systems have a wonderful reputation for their

products and

their 
support. I cannot think of a better vendor to buy your vendor. 

Hope you get happy soon, 
Trevor


The amount of material and email marketing and telemarketing and 
trinkets and toys and junk mail and posters and whatnot

they sent my way

for years was a turnoff. They just wouldn't take no for an answer. 
Some of their phone calls were to the point of "you must not be 
understanding what we have to offer or you would buy". One

even asked

for the name of the CEO in order to talk to him to

"clarify" things. I

am not kidding. Since I knew the CEO and they didn't, I

let them talk

to him. After he was finished with them, I never got another call. 

I'm not interested in going through that again. It left a

really bad

taste. That's my Help/Systems experience. 

ASC on the other hand has been wonderful. No complaints

other than I

wish SEQUEL was less expensive, I'd get it in a heartbeat. 

Since Help/Systems is the buy_er_ and ASC the buy_ee_, I'm

'pessimistic'

on which culture will be supreme. 

-- 
-Jeff


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