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Ouch.... That's a nasty episode in Dekko's "As the Tivoli World Turns in the i5 Universe" series. However, it does explain why email's been so slow...Rob's taking up all the bandwidth of the Internet sending burning emails to everybody he can think of at IBM. <grin> So have you started to look at replacements for Tivoli yet? Charles Wilt -- iSeries Systems Administrator / Developer Mitsubishi Electric Automotive America ph: 513-573-4343 fax: 513-398-1121
-----Original Message----- From: midrange-l-bounces@xxxxxxxxxxxx [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of rob@xxxxxxxxx Sent: Monday, October 16, 2006 1:48 PM To: Midrange Systems Technical Discussion Subject: Ungodly support for 3582. I recently called in on an issue with my 3582. Evidently IBM figures that if you use a fiber optic tape drive, or any external disk drives then your pockets must be deeper than the Marianas Trench. Because you will need a separate software supportline contract for that. And at a cost of $10,000 plus per year!!!! I guess this is what happens when you call in on an issue where an IBM product (Tivoli), running on an i5, using Suse Linux in an LPAR reconfigures the tape drives every time the lpar is IPLed and IBM can't figure it out. Getting a chance to gouge your eyes out (and making indentations to other parts of your anatomy) is probably why IBM dropped support for i5/os and is only support Linux and AIX on the i5 to run Tivoli. (Thanks to "Uncle Tom" Zollar going over to Tivoli.)From IBM:I am following up with the software support call that you made on 07/31/06 concerning your Tape Library. (PMR 25185,550) The IBM system does not show a valid software supportline contract in place and you may not receive support the next time IBM is called. This software agreement is what allows you to call in with the question and answer ability concerning how-to, usage, configuration and interoperability for your Disk/Tape system. The pricing is fixed, regardless of environment size and will give unlimited calls for interoperability issues or questions. For a complete up to date product listing please refer to the web address listed below. I have attached a sampling of that list. This is different than hardware maintenance support, that is for break/fix situations and is a separate contract. The pricing for the Disk/Tape offering is $10,125.00 annually for Full Shift 24x7 and $7,500.00 annually for Prime Shift 9x5. The contract is per location and offers discounting for multi-year contracts. Please review the information and let me know the start date and the shift that would best meet your needs. I will be happy to send the appropriate documents. Service Provided: Voice and interactive electronic support for installation, configuration, and usage of supported storage and tape devices and related software: Subsystem Device Driver, Copy Services, ESS Specialist Configuration of storage devices to the operating system. Assistance with the installation of firmware/microcode updates for fibre adapters, fibre switches, etc. Connectivity issues (fibre channel adapters, supported fibre switches, hubs/directors, and routers) SAN fabric configuration (eg switch zoning) Supported Product list on web: http://www-1.ibm.com/services/sl/products/ Disk/Tape Product List 1710 DS4000 Storage Expansion Unit 1710 FastT EXP100 Storage Expansion Unit 1722 FAStT600 - DS4300 Storage Server 1724 FastT100 - DS4100 Storage Server 1740 FastT Express 700-DS4000 1742 FAStT700 1742 FAStT900 1742 DS4500 & DS4400 Storage Server 1750 DS6800 1750 EX1 DS6000 1815 DS4800 Storage Server 2104 EXP Plus 2105 Enterprise Storage Server 2106 Modular Storage Server 2107 Modular Storage Server 922 & 9A2 DS8300 Storage 92E & 9AE DS8000 Storage 2107 DS8100 Storage Server 3494 Tape Library 3542 FAStT200 Storage Server 3542 FAStT200 HA Storage Server 3552 FAStT500 Storage Server 3560 FASt Express 500 3570 Tape Subsystem 3573 TS3100 Tape Library 3573 TS3200 Tape Library 3575 Tape Library Dataserver 3576 TS3310 Tape Library 3580 Tape Library 3581 Tape Library 3582 Ultrium Tape Library 3583 Ultrium Tape Library 3584 UltraScalable Tape Library 3588 TS1030 Tape Drive 3590 Magstar Tape Subsystem 3592 Enterprise Tape Drive 3954 TS7510 7133 Serial Disk System DS300 - 1701 DS400 - 1700 TS3500 Tape Library Thank you for doing business with IBM. Sincerely, Megan Stutsman RTS Inside Sales Specialists Phone# 1-800-426-1757 ext.3994 Fax# 1-800-262-9806 Email: mstuts@xxxxxxxxxx www.ibm.com/services/sl/products Rob Berendt -- Group Dekko Services, LLC Dept 01.073 PO Box 2000 Dock 108 6928N 400E Kendallville, IN 46755 http://www.dekko.com -- This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing list To post a message email: MIDRANGE-L@xxxxxxxxxxxx To subscribe, unsubscribe, or change list options, visit: http://lists.midrange.com/mailman/listinfo/midrange-l or email: MIDRANGE-L-request@xxxxxxxxxxxx Before posting, please take a moment to review the archives at http://archive.midrange.com/midrange-l.
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