Re: "Linux for iSeries Support"

["Steve Landess" <sjl_abc@xxxxxxxxxxx>]

Rob -

Yep.

It sucks, but for all practical purposes, IBM is now in the "Services" 
business, NOT the hardware business.

- sjl


----- Original Message ----- 
From: <rob@xxxxxxxxx>
To: <midrange-l@xxxxxxxxxxxx>
Sent: Wednesday, February 07, 2007 8:43 AM
Subject: "Linux for iSeries Support"


> Apparently there is yet another support contract that IBM may wave at you.
> We had a support issue last night on a Linux lpar.  After providing a
> minimal level of support they wanted to cut us off because we did not have
> a "Linux for iSeries Support" contract.  And, of course, no one could sell
> us the contract after hours despite our fervent urge to throw money at
> them.  We have to wait for "Smiling Bob" to call us during regular
> business hours.
>
> I hope it's better than the ridiculous $10,000/year contract they wanted
> to us to sign just to get support for a fiber attached tape drive.
> Apparently that makes it a "SAN" device and SAN is one of those keywords
> that imply you have infinite pockets.  Like the HUGE difference between a
> standalone twinax booster or one that was rack mounted.  "Rack" being
> another one of the keywords.
>
> Rob Berendt
> --
> Group Dekko Services, LLC
> Dept 01.073
> PO Box 2000
> Dock 108
> 6928N 400E
> Kendallville, IN 46755
> http://www.dekko.com
>
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