Re: OH MY GAWD!

["Steve Landess" <sjl_abc@xxxxxxxxxxx>]

Tom -

I keep thinking about that Vonage CSR that last month asked me (reading from 
his script):
"Sir, did you dial 1 + 512 before dialing the number?"

Customer service these days is worse than awful - it is downright pathetic.

- sjl

----- Original Message ----- 
From: "Tom Liotta" <qsrvbas@xxxxxxxxxxxx>
To: <midrange-l@xxxxxxxxxxxx>
Sent: Monday, March 19, 2007 3:20 PM
Subject: Re: OH MY GAWD!


> Joe Pluta wrote:
>
> > P.S. The lady who originally called me (and who is based in North 
> > America)
> > called back.  She is out today for medical reasons (which is why I ended 
> > up
> > talking to the offshore service center), but she's following up on my 
> > call
> > and will try to get a copy of the invoice emailed to me today, or 
> > tomorrow
> > when she gets back to work.
>
> I've gone through similar with almost every order I've ever placed
> with IBM. The biggest problems I've had has getting simple answers
> for "How much do I owe?" and "Where do I send the payment?"
>
> At times, I feel that part of IBM actively discourages the receipt
> of money.
>
> But what really caught my interest -- almost every memory I have of
> similar problems includes a delay due to the contact person being
> "...out today for medical reasons" at some point. Strange.
>
> Tom Liotta
>
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